Delete Your AstroTau Account and Data

If you can sign in:

1. Open the AstroTau app.
2. Open your profile or account settings.
3. Select Delete Account and Data.
4. Review the deletion information.
5. Confirm and submit your request.

If you cannot access the application, email:

Use the subject: AstroTau Account Deletion Request

Include:

• The email address used for your AstroTau account
• Your name
• A brief statement confirming that you want the account and associated data deleted

Do not include your password, one-time code, banking information, or payment credentials.

This button opens your email application. It does not automatically delete your account or send a request without your confirmation.

To protect users from unauthorised deletion, we may send a verification message to the email address connected to the account or request other reasonable confirmation.

We will never ask for your password, payment PIN, banking password, or one-time authentication code to process deletion.

After verification, the deletion process will cover account-linked data such as:

• AstroTau account and authentication profile
• Contact and profile information
• Saved birth details and astrology profiles
• Saved charts, reports, and preferences
• Consultation requests and account-linked communications
• Push-notification tokens
• Other user-generated or account-associated information stored by AstroTau

Where service providers process account information for AstroTau, we will take reasonable steps to delete or request deletion of the corresponding information.

Limited information may be retained where reasonably necessary for:

• Legal, tax, accounting, or regulatory obligations
• Payment and transaction records required by law
• Fraud prevention and platform security
• Resolving disputes, chargebacks, or legal claims
• Enforcing applicable agreements

Any retained information will be restricted to the relevant purpose and retained only for the required period. Aggregated or anonymised information that can no longer identify the user may also be retained.

We will acknowledge the request and complete verified deletion requests within a reasonably prompt period, normally within 30 days, unless additional time or retention is required by applicable law. We will inform the requester if additional verification or time is necessary.

Account deletion is permanent. After completion:

• You will no longer be able to sign in to the deleted account.
• Saved profiles, reports, and other account-linked information may no longer be recoverable.
• Existing subscriptions or payments managed by an external provider may require separate cancellation with that provider.

For questions about account or data deletion:

Tivyah Green Remedies Pvt Ltd

Website: https://astrotau.com

Email: [email protected]