Privacy Policy

Depending on the services you use, we may collect:

• Personal information: Name, email address, phone number and account details.
• Astrology information: Date, time and place of birth, gender where provided, and other details required for astrology-related services.
• Consultation information: Booking details, communications with astrologers, consultation history and related service records.
• Transaction information: Purchase details, payment status, transaction references and billing information. Payments may be processed through authorized payment service providers.
• Technical information: Device information, IP address, application activity, diagnostic information and security logs.

We collect information that is necessary to provide our services or that you voluntarily provide.

We use personal information to:

• Create and manage customer accounts.
• Generate astrology charts, reports and related information.
• Facilitate consultations and communications with astrologers.
• Process bookings, purchases and payments.
• Send service notifications and important account updates.
• Provide customer support and improve platform performance.
• Prevent fraud, protect our services and comply with applicable laws.
• Send promotional communications where permitted and subject to applicable consent requirements.

We may share relevant information with authorized astrologers, payment processors and trusted service providers supporting the operation of our platform.

These services may include account authentication, cloud infrastructure, communications, notifications, analytics, security and customer support.

Information is shared only as necessary for the relevant purpose and subject to applicable privacy and security requirements.

We may also disclose information when required by law or lawful governmental requests.

We do not sell personal information to third parties.

When you communicate with an astrologer through AstroTau, relevant personal and astrology information may be made available to that astrologer to deliver the requested consultation.

Consultation communications and related records may be processed or retained for service delivery, customer support, security, dispute resolution or legal compliance, as applicable.

Payments may be processed by authorized third-party payment providers. AstroTau may receive transaction confirmations and related records necessary to manage purchases, refunds and customer support.

Where you access a separately operated shopping platform, its applicable privacy terms may also apply.

Our website and applications may use cookies and similar technologies to maintain sessions, remember preferences, improve functionality, measure performance and protect user accounts.

Where legally required, we will obtain consent for non-essential tracking technologies.

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, alteration and disclosure.

We retain personal information for as long as necessary to provide our services, meet legitimate operational requirements, resolve disputes and comply with applicable laws. Information is deleted or anonymized when it is no longer required, subject to lawful retention obligations.

No electronic system can guarantee absolute security.

Subject to applicable law, you may request access to, correction of or deletion of your personal information, withdraw applicable consent or raise concerns about how your information is processed.

You may also request deletion of your AstroTau account and associated personal information through the account deletion facility or by contacting us.

Certain records may be retained where required for legal, financial, security or dispute-resolution purposes.

AstroTau's account-based consultation services are intended for adults aged 18 years and above.

We do not knowingly permit children to register independently for these services. Where a parent or legal guardian provides information relating to a child for an eligible service, we will handle that information in accordance with applicable legal requirements.

We may update this Privacy Policy periodically to reflect changes in our services, operational practices or applicable laws.

The updated policy will be published on our website with its revised effective date.

For privacy enquiries, complaints, data requests or account deletion, contact:

AstroTau Astrology
Operated by Tivyah Green Remedies Private Limited

Email: [email protected]

Grievance Officer: Mr. Bhushan

Registered Address: TIVYAH GREEN REMEDIES PRIVATE LIMITED A2714, GF, Greenfield Colony, Sector 42, Faridabad Haryana 121010